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More
Set Up questions regarding:
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How
do I anonymous FTP through the InterJet II?
How
do I set up my FTP server on the InterJet?
How
do I set up my FTP client on the InterJet?
Answer:
Windows/Win95
or NT
FTP stands for
File Transfer Protocol, which allows a user on one host to access,
and transfer files to and from, another host over a network. FTP is
also the name of the program (or client) that you run to perform FTP.
Most FTP clients you run from your home computer (via ppp) are similar
to the Windows File Manager, in that you have two windows. One window
reflects your home computer and the other displays the host computer
directories. Once you have specified and connected to the host computer,
all you do is click and drag the files to start the transfer. When
connecting to an anonymous FTP site, use the login username of "anonymous"
and your e-mail address for a password. One of the best Windows/Win95
client programs to use is "WS-Ftp"; point and click and the file is
saved to your hard drive.
MS-DOS Prompt
from Windows
How to use it
- Open a MS-DOS
prompt window and at the c:\> prompt type: "ftp" (this will produce
a ftp> prompt)
C:\> ftp
ftp>
- Type "open
ftp.whistle.com" (for this example we'll use Whistle's ftp site.
C:\> ftp
ftp> open
ftp.whistle.com
Connected
to gatekeeper.whistle.com
220 gatekeeper.whistle.com
FTP server (Version wu-2.6.1(2) Thur July 6 17:10:57 PST 1997)
ready.
User (gatekeeper.whistle.com:(none)):
- Type "anonymous"
(You will then be prompted for a password)
- Type "emailaddress@whistle.com"
(then the ftp server knows who your are. If they do not get proper
identification you will not be allowed to log on.)
User (gatekeeper.whistle.com:(none)):
anonymous
331 Guest
login ok, send your complete e-mail address as password.
Password:
(you type smith@domain.com as your password - no quotes)
230 Guest
login ok, access restrictions apply.
ftp>
Commands you
will need to make it work: Most files are kept under the public
directory, but others may be kept in specific directories. Check
with the network administrator to find out specifically where you
have access.
- Some typical
commands that you can use while in the ftp> prompt.
- To look at
directories use the "ls" command. Some systems will accept a "dir"
command like MS-DOS.
- To move around
between directories type "cd directoryname".
- To back up
a directory type "cd .."
- To find out
where you are type "pwd" and it will show you the directory that
you are in.
- To get files
at the remote ftp site, type "bin" for binary mode of operation.
Then type "get filename.ext" which is the file name on that end.
- When Your
session is done just type "close" the will bring you back to the
Whistle ftp prompt.
- To close
the ftp session type "bye"
Mac
The Mac computers
use a program called "fetch". It uses a point and click system much
like WS-ftp.
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When
using an FTP client to connect to a site, the connection either times
out or the listing shows no contents in the root directory. I know
I have access and there are files there. What causes this problem?
Answer:
Configure your
FTP client to support "passive transfers". MS DOS FTP capabilities
do not support Passive FTP. However, most commercially available FTP
clients (such as WS-FTP) do support passive FTP. To
configure an FTP client to support passive transfers, consult the
documentation that has been provided by the manufacturer.
Note: If traffic
will be going through a firewall it is recommended that you use Passive
FTP.
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How
do I transfer my domain name to IBM?
Answer:
Domain names are
administered by Network Solutions. To transfer a domain name from
your existing web-hosting service to IBM requires that your domain
name entry in the Internet's Domain Name Service (DNS) points to IBM's
name servers. You can do this yourself, but your Technical Coordinator
(TC) will be happy to do this for you and can make sure the transfer
takes place with minimum disruption to your business. To allow your
TC to perform this task, please provide him or her with a letter,
which must be on your company letterhead, signed, and dated, containing
the following text:
To Whom it May
Concern,
I, (your name),
am giving my authorization for modification of the following domain:
(your domain
name e.g. mydomain.com)
Please process
this request as soon as possible. Thank you,
Your TC will send
this letter, along with the other necessary documentation, to Network
Solutions to request them to switch your domain over to your new InterJet
system. Delaying the submission until your InterJet arrives ensures
that any disruption in service is kept to a minimum. At some point
during the transfer, your old services will become unavailable and
the new location of your domain will propagate across the Internet.
The process of completely transferring your domain takes between 24
and 48 hours once the submission has been accepted by Network Solutions.
You can check the status of the transfer using the Network Solutions
WHOIS database (available at http://www.networksolutions.com/cgi-bin/whois/whois).
Just enter your domain name and click Search. For each matching domain
you will be given information about the owner of the domain name and
the domain servers registered for it. IBM's servers are ns1.iwebconn.net
and ns2.iwebconn.net. When these servers appear in your domain's record,
it has been successfully transferred.
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How
do I set up a Novell server?
Answer:
Click here
to see a document which answers this question.
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How
do I set up a Windows NT workstation?
Answer:
- From the desktop,
right click on "Network Neighborhood"
- Select "properties,
protocols, TCP/IP, and properties."
- Select the
Ethernet adapter for this PC.
- Select "obtain
an IP address from a DHCP server" then click OK.
Note: If you
have a static IP address configured and the "obtain an IP address
from a DHCP server" is grayed out, then your machine is a DHCP
server. If this is the case on your network, and your InterJet
is also configured as a DHCP server, then you will have addressing
conflicts on your network. You will need to either turn off the
InterJet's DHCP capabilities, or the NT server's DHCP program.
When you statically
configure any computer's IP information, you must configure an
IP address from the same subnet as that which is assigned to the
InterJet's office LAN port. If you're not an experienced Windows
NT server administrator, you should obtain technical assistance
in configuring the NT server to work properly with the InterJet
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How
do I set up a Windows 98/95 workstation?
Answer:
- From the desktop,
right click on "Network Neighborhood."
- Select "properties."
Note: If TCP/IP
is not installed on your LAN adapter:
- Select
"add"
- Protocols
- Microsoft
- TCP/IP
You may need your
original Windows 98 CD ROM during this installation. If TCP/IP is
already installed:
- Select TCP/IP
for the LAN adapter and click on "properties."
- Click "obtain
IP address automatically." (This will allow the InterJet to assign
all IP information to this PC.)
Note: If you
wish to manually configure this system, click "specify an IP address."
Then enter an IP address and subnet mask from the range of addresses
available on the office LAN port of the InterJet Remember not
to use addresses that the InterJet has reserved for DHCP. You
must also configure the InterJet's office LAN IP address as the
default gateway. The InterJet will also serve as the primary Domain
Name Server. Click "OK" and reboot to make these changes take
effect.
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 How
do I set up website blocking?
How
do I get my proxy server to work?
How
do I make limited access work?
Answer:
InterJet
Setup
At the InterJet
UI screen, select the schedule box at the upper right corner of
screen.
- At the schedule
dialog box, click the button on the top "change schedule".
- In the grid
area there's a selection for "Internet Access"; set this for "limited".
- Close out
of dialog and go back to the main UI screen.
- Select the
"custom services" box at the upper right corner of screen.
- Bullet the
Bundled Features for Web Site Blocking and click "configure feature"
at the top of the screen.
- At the top
of the Web Site Blocking screen, make sure the checkbox for Web
Site Blocking is enabled.
- On the bottom
of the dialog box is a "Enter URL:" box, in this box you can enter
a specific site to block and enter a description below it. Make
sure after you enter the URL that you click on the "add item"
box just to the right of the URL.
- After you
click "add item" it should appear on the list.
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How
do I setup the proxy server and proxy client?
Answer:
To set up the
proxy server on the InterJet:
Connect via
the InterJet UI from a workstation on the network. Make sure
you are logged on as the admin user. On the upper right hand
corner of the screen, there's a box labeled "schedule" on it, click
on this box. At the top of the screen, click on the box labeled
"change schedule" In the box grid, there is a row labeled "Allow
Internet (Web and FTP) access and there will be 3 columns labeled
"Work Hours," "Non-Work Hours," and "Non-Business Days." Under these
headings, select from the drop-down menu for Limited. This will
turn on the InterJet's proxy server.
- Click "ok"
at the bottom of this screen to select and save the new settings.
For proxy clients
Netscape (any version)
- Open Netscape
- From the toolbar,
click on "edit" and select "preferences"
- From the "preferences"
screen, go to the bottom of the list and select "Advanced" and click
on the "+" to the left of it.
- Under the
"Advanced" drop-down menu select "proxies"
- To the right,
the information will change to a proxy screen with 3 bullets, select
the middle bullet "Manual proxy configuration"
- Select "view"
after selecting the "Manual..." bullet
- At the first
row, it is labeled "HTTP:" and in the blank area under Address of
proxy server to use, put in the address of your InterJet (by default,
it should either be 10.10.10.1 or 192.168.1.1) that you've assigned
to the office port and under "Port" put in 3128 (this is the port
number for the proxy for the InterJet)
Internet Explorer
(version 5 and higher)
- Open Internet
Explorer
- From the toolbar,
click on "Tools" and from the drop-down menu select "Internet Options"
- From the top
tab area, select "Connections"
- Under "LAN
Settings" select "LAN Settings" box 5. Check the box in the middle
under "Proxy server" for "use a proxy server" and in the address
put the address assigned to the InterJet (by default, it should
either be 10.10.10.1 or 192.168.1.1) that you've assigned to the
office port and for the port use 3128 (this is the port number for
the proxy for the InterJet).
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How
do I get the graphs on the InterJet II to work?
Answer:
This is primarily
for use with dial-on-demand users who are not connected full time.
The graphs allow you to track your usage periods. Go to the main screen
on the InterJet's user interface and do the following:
- Click on "schedule"
- Click on "change
schedule"
- From the "allow
internet (web and ftp) access" dropbox, select "limited"
- Click "OK"
then "Close"
- Click on "reports"
from the main page on the InterJet's user interface.
The graphs will
then appear and you can select which type of graph reports you want
to view.
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What
is a line config error when autoconfiguration is running?
Answer:
A line config
error means that somewhere within the download script, a parameter
is incorrectly configured, for example, if the site is supposed to
be configured for ISDN and there are no line numbers or SPID numbers
specified, then a line config error will be produced. To see the error
and determine the path to fix the problem, you have to first log into
Commander.
After logging
into Commander, do the following:
Select the company
by highlighting it but do not go into "edit" mode. Select the
"View Config Output" box from the list of boxes on right side From
the config output listing, look for the line number that is having
the problem. I.e., if the error from the LCD of the InterJet is "config
error line 53" from the config script page, go to line 53. Go
back into Commander and check the parameter in question and correct
it.
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How
do I mirror a non-HPC site?
Answer:
Go to the main
page on the InterJet's user interface and do the following:
- Click "webmaster"
- Place the cursor
on "web management" and select "setup and publishing"
- Under the
"host my public web site on" select "my service provider's computer:"
then enter your non-HPC site in the white box.
- Scroll down
the page to "mirroring destination"
- Enter your
service provider's computer information and the full path
to your service provider's computer.
- Type your login
name and password.
- Click "OK."
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How
do I open a firewall hole?
Answer:
InterJet
Setup
- Make sure there
is at least one workstation in the intranet that has a static IP
address with a unique host name assigned to it.
- Go to the InterJet
UI and select the office network and select and edit the workstation
with the static IP address.
- Assign a DNS
name to the workstation (it can be anything, i.e., "fred").
- Go back to
the main user interface screen and put the cursor over the top of
the "wall" and select "firewall hole"
- Within the
firewall hole configuration, select the protocol type that you want
to open this hole for.
- Select
the port if necessary (for
TCP/UDP protocol only.)
- Select destination
IP addresses capable of connecting to this workstation, capable
being defined as any destination with a static IP address.
- Lastly, select
the DNS name assigned to be used with this firewall hole.
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How
do I do remote email retrieval with Outlook?
Answer:
Go to the home
page of the InterJet's user interface:
- Click on Mail
Agent.
- Place cursor
over "General Mail Handling."
- Deselect the
check mark in the box labeled "disable remote access to InterJet
mailboxes."
Next you must
configure Outlook to retrieve email from the InterJet.
- Open the Outlook
mail program.
- From the "tools"
drop down menu, go to "account."
- From "Internet
Accounts" click "add" then "select mail."
- Enter your
name then click "next."
- Enter your
email address then click "next."
- Select "pop3"
as the incoming mail server - enter the incoming mail server - enter
the outgoing mail server.
- Enter the account
name - type in password - check "remember password" if you'd like
the system to remember your password during each logon. You must
also check "log on using Secure Password Authentication (SPA),"
then click "next."
- Select the
type of connection you'll be using then click "next."
- Click "finish."
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How
do I do remote email retrieval with Outlook Express?
Answer:
Go to the home
page of the InterJet's user interface:
- Click on Mail
Agent.
- Place cursor
over "General Mail Handling."
- Deselect the
check mark in the box labeled "disable remote access to InterJet
mailboxes."
Next you must
configure Outlook Express to retrieve email from the InterJet.
- Open the Outlook
Express mail program.
- From the "tools"
drop down menu go to "accounts."
- From "Internet
Accounts" click "add" then select "mail."
- Enter your
name then click "next."
- Select "I already
have an email address IÕd like to use" then enter that address in
the white box and click "next."
- Select "pop3"
from the drop down menu as the incoming mail server - enter your
incoming server, then enter your outgoing server and click "next."
- Enter the account
name - type in password - check "remember password" if you would
like the system to remember your password during each logon. You
must also check "log on using Secure Password Authentication (SPA),"
then click "next."
- Click "finish."
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How
do I do remote email retrieval with Eudora?
Answer:
- From the InterJet's
user interface, go to Mail Agent and select "options."
- Deselect the
check mark in the box labeled "disable remote access to InterJet
mailboxes."
Next you must
configure Eudora to retrieve email from the InterJet.
- Once you open
the Eudora mail program, go to the "tools" drop down menu and select
"options."
- Enter the user's
real name In the "POP account" field. For example: username@whistle.com
substituting the user's login name and the user's domain name for
what is shown in the example. You may also use the InterJet's public
IP address instead of the "interjet.domainname." You should use
the outbound mail (SMTP) server at the user's remote ISP instead
of the InterJet for outbound mail.
- Next, you must
configure Eudora's "checking mail" option to use APOP as the authentication
method. This is required for remote email retrieval through the
InterJet. APOP is a more secure method of checking mail across the
Internet, protecting the user's account information from hackers.
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How
do I set up Netscape to retrieve email?
Answer:
- From Netscape,
go to the "edit" drop down menu and choose "preferences."
- Select "mail
and newsgroups" then "identity" to enter your real name and your
email address.
- Select "mail
servers" and click "add."
- In the "server
name" box, enter "pop." Alternatively, you can enter the InterJet's
office LAN IP address in this field.
- From the drop
down menu, select "pop3 server."
Note: the InterJet acts as a POP3 or IMAP server. If you wish to
use more than one email server for receiving email with Netscape,
you must configure the InterJet as an IMAP server.
- Enter the InterJet
user name. This is the name configured by the InterJet administrator
for this user.
- If you check
"remember password" Netscape will remember this password after the
first time you logon.
Note: the password is the same password configured by the InterJet
administrator for this user's account.
- Click "OK."
- Enter the name
"InterJet" in the "outgoing mail (SMTP) server" area. Alternatively,
you may enter the InterJet's office LAN IP address.
- Enter the user's
login name.
- Netscape is
now configured to receive email.
- From the "communicator"
drop down menu, select "messenger." For the first time, the user
will be prompted to enter the password for this account.
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How
do I set up Netscape to browse?
Answer:
- From Netscape,
go to the "edit" drop down menu and select "preferences."
- Select "advanced"
then "proxies."
- Select "manual
proxy configuration."
- Click on the
"view" box.
- In the "http:"
box, enter "InterJet"
- In the "port"
box, enter "3128."
- Enter the same
information for the "ftp" box as for the "port" box.
- Enter "1080"
in the "socks port" box.
- Click "enter."
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How
do I set up Internet Explorer to browse?
Answer:
- From Internet
Explorer, go the "view" drop down menu and select "Internet Options."
- Select "connection"
tab and click on the "proxy server" box.
- Enter the name
"InterJet" and the "3180" for the port. If domain name problems
occur on your LAN you can enter the office internal IP address (192.168.1.1)
instead of "InterJet".
- If you have
other intranet servers on your internal LAN, you may check the box
"bypass proxy server for local (intranet) address" to bypass the
InterJet when connecting to those servers.
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I've
just completed with the setup and I can't ping any external
IP addresses.
Answer:
InterJet
Setup
A few
things to check:
- Can you ping
your WAN IP address?
If "no" check
to make sure your configuration is correct and your default gateway
is configured so the workstation points to the LAN IP for the InterJet
- Can you ping
your default WAN gateway IP address? If "no" check the following:
- RJ45 cable
if connected to integrated router
- V.35 cable
if connected to CSU/DSU
- hubs to
make sure all are working
- Can you ping
your LAN IP address assigned to the InterJet?
Try connecting
directly to the InterJet with the orange loopback cable. This is
connected from the workstation's Ethernet port to the InterJet's
Office net port. If you still cannot ping the InterJet's LAN IP,
check the orange cable to make sure it's good.
- Are you using
an integrated router or a CSU/DSU?
- If you are
using an integrated router, are you using a straight through cable
to connect from the router to the InterJet?
Do not use the
provided orange cable. Use either the blue or yellow cable or any
other standard straight-through cable.
- If you are
using an integrated router, are all the lights on the router green?
Check with the
manufacturer to find which LEDs are supposed to be green or orange
or red. Is there a self-test that can be done to the router to make
sure it is working correctly? Check with manufacturer for this test
if any.
- If you are
using a CSU/DSU are you using a confirmed working V.35 cable?
A V.35 is a
special cable and should be provided either by IBM or the manufacturer
for the CSU/DSU. Verify with the CSU/DSU manufacturer that the cable
is a supported one.
- Can your ISP
connect to your gateway?
If "no" then
ask the ISP to check the integrated router or CSU/DSU for to see
that it's functioning properly.
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Which
cable should be used to connect the InterJet to the LAN?
Answer:
The InterJet is provided with multiple
Ethernet cables to be used with a Local Area Network client or hub.
Which one is the correct cable?
- Use the blue Ethernet cable to connect
the InterJet's Office Ethernet port to a port (not the uplink port)
on an Ethernet hub, which is in turn connected to computers on your
LAN.
- Use the orange Ethernet cable to connect
the InterJet's Office Ethernet port to a single client computer.
You may also use an Ethernet straight-through
cable to connect the InterJet to your hub.
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Can
the InterJet be configured to run with news groups?
Answer:
News group features
are not provided
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My
InterJet connects to the Internet over a dial-up connection (using a
modem or ISDN link). How can I avoid excessive connection charges?
Answer:
Telephone company
charges for connection to the Internet depend on a number of factors.
Two of these that are under your control are the number dialed and the
amount of time you are connected. To minimize your charges, take the
following steps:
- Make sure that
the number dialed is in your local calling area.
- Ensure that your
schedule settings do not cause the line to be continually active -
this is particularly important for ISDN connections. For example,
the default schedule is as follows:
- Check for
received mail once an hour.
- Send outgoing
mail once an hour.
- Disconnect
after 5 minutes of inactivity.
You must take care to avoid an incorrect setting of the third item in
this list. If the disconnect after inactivity time is greater than either
of the other two items, the link will never be inactive long enough
to allow the link to be disconnected. This will result in a continuous
connection, which can be particularly expensive if you are using an
ISDN link.
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