Whistle provides hardware warranty and product support programs to keep InterJet^¨ customers up and running. Our policies and program information are included in the sections below.

InterJet Support Resources 

InterJet Support Promise 

  

InterJet Support Resources

Whistle will assure your InterJet product is functioning properly throughout its warranty period. If you have an InterJet question or are having difficulty using your InterJet, use one of the following resources:

Helpful tips at the top of the Agent pages remind you of each Agent's capabilities and give you information about your current activity. 

If you are having problems using the InterJet, check the InterJet's online Help feature. Click the blue question mark button labeled Help on any InterJet page in your browser to access the general Help system. In addition, many pages have a Help button at the bottom of the page that allows you to access context-sensitive Help. You may need to scroll to see the Help button.

Refer to the Administrator's Guide Appendix A for tips on how to deal with common problems.

The Release Notes for the current version of the software provide usage tips and information on known problems. You can access the latest Release Notes from the Whistle Agent, as described in the Administrator's Guide.

Whistle provides online support tips and answers on the Internet. Get answers to your InterJet questions, productivity hints, and up-to-date information from the Whistle Communications Support Wizard at www.whistle.com/support.

You can find online assistance for applications bundled with the Whistle InterJet (Netscape Navigator, Claris Home Page, and Eudora Light) by using the Help menus in each application, or at the following Web sites:

www.netscape.com for Netscape Navigator; 

www.eudora.com for Eudora Light. 

If you have not found an answer to your question in the online Help or on the Internet, contact your Internet service provider (ISP). The ISP is available to verify connectivity settings, troubleshoot connection problems, and for assistance setting up and using your InterJet. Note: Before you call support, refer to Appendix A for tests you can perform to identify the problem area.

If you have called your ISP and continue to need assistance with the InterJet hardware or software, or have damaged diskettes or manuals, call Whistle Communications Technical Support at 1 900.555.4451. Whistle provides telephone assistance Monday through Friday from 6 am to 3pm Pacific time. Assistance is covered under your warranty during the warranty period, which is 1 year for hardware and 90 days for software. If your question is received after your warranty period, you will incur a charge for Whistle-supplied phone support and hardware repair.

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