The Whistle InterJet¨ will be installed in many different customer situations and may be asked to integrate with existing network servers and Ethernet installations, a variety of Internet and Intranet applications, and clients using multiple operating systems and drivers. Customers who require support for non-bundled applications, need network consultation services, or have unique server installations will be asked to obtain support from the product distributor or a systems consultant. An InterJet reseller or your ISP may also choose to offer contract support options to extend support services beyond the basic InterJet functions. When resolving a customer issue, IBM will use the following criteria. If the product successfully passes these tests, IBM will consider the InterJet product to be functioning correctly.

 

InterJet hardware		Shut down the InterJet, then turn it back on. The InterJet should complete a self-check, then sound a chime and display the Whistle logo.
Ethernet connectivity (InterJet 100/120)		Connect a single client computer to each Ethernet hub port in turn, using the blue Ethernet cable. Each time you connect the computer, you should see the green LNK light on the InterJet's Ethernet port. Each time you connect the computer, you should be able to use Netscape Navigator or Internet Explorer to access the InterJet software and view the Main Agent page.
Ethernet connectivity (InterJet 140/200)		Connect a single client computer to each Ethernet port in turn, using the orange Ethernet cable. Each time you connect the computer, you should see the green LNK light on the InterJet's Ethernet port. Each time you connect the computer, you should be able to use Netscape Navigator or Internet Explorer to access the InterJet software and view the Main Agent page.
WAN connectivity		Run the auto-configuration process using a regular analog phone line. The InterJet should connect to your ISP as indicated on the LCD screen.
Netscape Navigator or Communicator browser software		Install Netscape Navigator or Communicator on a client computer using one of the setup diskettes, or install it from the InterJet's /software directory. You should be able to start the software on the client computer.
Email software		1. Use Netscape Navigator or Communicator to send an email message to an address outside your internal network. The message should be received at the external address. 2. Have someone outside your internal network send an email message to an address inside your internal network. The message should be received at the internal address.
Internet access		Use Netscape Navigator or Internet Explorer on a client computer to access a known URL, such as www.whistle.com or www.yahoo.com. The home page for the URL should be displayed in the browser.
Internal Web publishing		Create an internal home page, and ensure it is named index.html and that it resides in the InterJet's /internal directory. You should be able to view the page from a client computer by selecting the Internet Website button on the InterJet's Main Agent page.
Public Web publishing		Create an public home page, and ensure it is named index.html and that it resides in the InterJet's /internal directory. Host the Web site on your ISP's computer through Web mirroring, on the InterJet, or on a computer on your perimeter network (InterJet 140/200 only). An Internet-connected computer outside your internal network should be able to use a browser to view your home page.
File Sharing		From a client computer, use the Windows 95 Network Neighborhood or the MacOS Chooser to access the InterJet's hard disk. You should be able to see the /public, /internal, /dropbox, and /software directories.

 

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