Continue to use the InterJet Troubleshooting Wizard by answering the questions that follow:

Web Publishing

InterJet LAN clients cannot see your mirrored site.


Solution:

Within the System Agent/ View listing of devices, you must have a machine entry with the name "www" in your web farm network. To check this, go to WhistleWare's System Agent/ View.

  1. If no web farm is listed, you can edit entries in the System Agent/ View page manually.
    • First, go to System Agent/ View and make sure no other machine has already been assigned the name "www". If a "www" name exists, edit that machine's entry in the System Agent/ View page and delete the name.
    • Note: If the "www" machine's entry is uneditable, it has been created using the Webmaster Agent (see option 2 below), the site is hosted on an external server, and the server has been specified by name. In that case, use the technique in option 2 to change the InterJet's web hosting option.
    • Next, make sure a Network exists with an IP range that includes the new "www" machine's IP address; Add a New Network if necessary to create the proper IP address range. Then Add a New Machine with the appropriate IP address and assign the name "www".
  2. WhistleWare 2.1 provides a second option for defining "www". In the Webmaster Agent/ Options page, you can select the appropriate option: host the web site on the InterJet or mirror the web site on an external server. Select the appropriate option.
    • If you select an external server, enter the name of the external server. WhistleWare 2.1 does not correctly interpret an IP address in the location field; this is a WhistleWare bug, which will be addressed in a later release of WhistleWare. In the interim, enter only the server's name, not its IP address.
    • InterJets with a dual hub Ethernet card (the InterJet 140 and 200) and a defined IP address range for the Perimeter Network will display a third option: to host the web site on a Perimeter Net machine. If you select this option and have named machine entries on the Perimeter Net, then the WebMaster Agent will display a pull-down menu to allow you to select the appropriate Perimeter Net computer to host the web or ftp site.

In each case, WhistleWare will create a machine entry for "www" and "ftp", which can be seen in the System Agent/ View page.



If the Support Wizard's answer did not solve your problem, or if you need more information, contact us.

 

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