Select the topic of interest to you. Mail to some client machines bounces back to the sender  Can't enter more than 8 characters into InterJet¨ personal account name  What happens to undeliverable mail?  How to retrieve mail remotely   Mail to some client machines bounces back to the sender Problem:  Email sent to an InterJet user is received by the user. It also bounces back to the original sender.  Solution:  Upgrade to the latest version of WhistleWare. This version of WhistleWare resolves the bounced mail problem.  top of page Can't enter more than 8 characters into InterJet personal account name Problem:  Customer wants to use more than 8 characters as an email name and InterJet account name. The InterJet won't accept more than 8 characters in the entry field.  Solution:  Upgrade to the latest version of WhistleWare, which accepts up to 20 characters in the user name.  top of page What happens to undeliverable mail? Problem:  When a client sends mail to a nonexistent Internet email address, what does the InterJet do with it?  Solution:  If an email is sent to an invalid Internet address, the email will be returned to the sender at a time set on the InterJet. The Email Agent setting "Hold indeliverable mail for x days" will determine how long the InterJet will attempt to reach an external mail server. During the time the email is held by the InterJet, the Email Agent will show the message as "pending" - that's the indication mail is waiting to be delivered.  top of page How to remotely retrieve email from an InterJet Problem:  What is required to retrieve email from an InterJet with a remote client? Solution: To successfully retrieve email from an InterJet remotely: The remote client must have dial-up Internet access The remote client must use an APOP-compliant email application (Eudora Pro, Eudora Light, Claris Emailer, and Microsoft Outlook Express are known APOP-compliant applications). The InterJet must be connected to the Internet when email is retrieved or sent To set up the remote email client: Find the email client's SMTP field. Enter IP address (for example, 200.200.1.1) or the fully qualified name (for example, mail.your_company.com) of your dial-up ISP's SMTP server. The email client may also have a check box to allow APOP (Eudora and Claris Emailer) or Secure Password Authentication (Microsoft Outlook: Accounts-> Mail-> Properties-> Servers-> Log on using Secure Password Authentication). Enter other email application information (name, password, etc.) as usual. When the remote client and the InterJet are connected to the Internet, use the email application as usual to send or retrieve email.    top of page If this page did not solve your problem, or if you need more information, contact us.